Tracking your order
We email a tracking link when your order ships. It can take up to 48 hours for the first carrier scan to appear.
Shipping & delivery
Clear timing, clear costs, and tracking from dispatch to delivery.
Processing
1–2 business days
For in-stock orders
U.S. Standard
6–10 business days
Free on $100+ · $8 under $100
DHL
3–5 business days
$30 for U.S. orders
Duties
At checkout
US landed total
01
Delivery options
Processing and carrier time are shown separately, so you can see how the estimate is built.
Destination
Service
Cost
Processing
Delivery
DestinationUnited States
ServiceStandard
CostFree on $100+
$8 under $100
Processing1–2 business days
Delivery6–10 business days
DestinationUnited States
ServiceDHL
Cost$30
Processing1–2 business days
Delivery3–5 business days
DestinationOther destinations
ServiceAvailable services
CostShown at checkout
Processing1–2 business days
DeliveryShown at checkout
Processing times shown above apply to in-stock items. For pre-orders, see the estimated dispatch timing on the product page. Delivery estimates begin after an order has been handed to the carrier. They are not guarantees. Customs review, severe weather, carrier disruption, peak periods, and remote destinations can add time.
02
Where we ship
We ship to the countries and regions available at checkout. Select your destination to see local currency, delivery options, and applicable duties and taxes.
03
Processing
In-stock orders are normally processed within 1–2 business days. Orders placed on weekends or public holidays begin processing on the next business day.
Pre-orders follow the estimated dispatch timing shown on the relevant product page when you place your order. The 1–2 business day processing time does not apply to pre-orders. Delivery estimates begin after the order has been handed to the carrier.
If an item is delayed or unavailable, we will email you. You may accept the revised timing or cancel the affected item for a refund.
04
Duties and import charges
Where applicable, duties and taxes are calculated at checkout. For orders to the United States, the amount shown before payment is the full order total; you should not be asked to pay an additional import charge at delivery.
For other destinations, checkout shows the duties and taxes collected by Silxine. If a carrier asks for an unexpected payment, email support@silxine.com before paying.
05
After you order
Track an order
Changing an address
Email support@silxine.com as soon as possible. We will try to update an address before the order has been packed or handed to the carrier, but changes are not guaranteed.
06
If delivery does not go to plan
My tracking has stopped updating
The first scan can take up to 48 hours. If tracking remains unchanged or the delivery estimate has passed, contact us with your order number.
My order arrived damaged
Contact us with your order number and clear photos of the parcel and item. Silxine covers orders lost or damaged in transit, and we will open a carrier inquiry when needed.
My package is marked delivered, but I cannot find it
Check with household members, neighbors, the building desk, and the carrier, then contact us promptly. We will review the tracking and work with you toward a reasonable resolution.